Call our No Win, No Fee personal injury team on
0114 224 5242

All complaints, whether written or oral, must be reported to Compliance Officer of Keystone Legal Benefits in writing, by telephone, email or in person. The matter will be investigated impartially and the response will be to the client in writing.

Keystone Legal Benefits
Beaumont House
Auchinleck Way
Aldershot
Hampshire
GU11 1WT

Telephone: 01252 354100

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

A client's complaint will be acknowledged in writing or by email within five business days of receipt, giving the name and job title of the individual handling the complaint, a copy of the Company's formal internal complaints procedure will also be provided.

A substantive reply will be provided within 8 weeks from receipt of the complaint. The reply will, if appropriate, offer a settlement or final response, which is expected to be acceptable to the complainant or alternatively, a holding response, which explains why it is not yet possible to resolve the complaint with indication when the company will make further contact. A copy of the ombudsman services standard explanatory leaflet will be included with this response.

Whatever the response, the complainant must also be informed that he may refer the handling of the complaint to the Financial Ombudsman Service if he is dissatisfied with the response or delay.

If the decision is made that redressing the situation is appropriate, the Company will provide the complainant with fair compensation for any acts or omissions for which it was responsible and comply with the offer of redress if the complainant accepts.

However, if the complainant rejects the offer of financial redress or an apology, an offer to redo the work or refund a fee, then the complaint needs to be forwarded to the Financial Ombudsman Service who can be contacted at the following address;

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

If the complainant is not happy with the Company’s final or holding response, the complainant has up to six months to bring the complaint to the Financial Ombudsman Service


The Accident Claimline Ltd (Company Registration Number: 07733126) is an Appointed Representative of Keystone Legal Benefits Ltd (Company Registration Number: 02307623) who are authorised and regulated by the Financial Conduct Authority under Register Number 313653.
Registered Office: Chart House 2 Effingham Road Reigate Surrey RH2 7JN.

*Other costs may be payable

**TAC have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

This privacy policy sets out how The Accident Claimline Limited ("us" / "we") use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address and phone number
  • demographic information such as postcode

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping;
  • We may use the information to improve our services;
  • We may periodically send promotional emails about special offers or other information which we think you may find interesting using the email address which you have provided;
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. For this purpose, we will not hold your personal data for any longer than is reasonable. Further, we have taken reasonable steps to protect your information against unauthorised access and against unlawful processing, accidental loss, damage and destruction. Nevertheless, any personal data submitted by you is at your own risk.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. In particular, portions of this website use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. This helps us analyse data about web page traffic and improve our website in order to tailor it to client needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you may modify your browser setting to decline cookies if you prefer. This may, however, prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the appropriate privacy policy applicable to the relevant website being used.

Your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Accident Claimline Limited, Beaumont House, Auchinleck Way, Aldershot, Hampshire, GU11 1WT.

Contact

If you have any queries in relation to the above please do not hesitate to contact The Accident Claimline Limited, Beaumont House, Auchinleck Way, Aldershot, Hampshire, GU11 1WT or email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

*Other costs may be payable

**TAC have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

In the vast majority of cases, personal injury claims rarely reach court, as usually the opposing side’s insurance company would prefer to settle rather than risk having to shoulder the expense of a court battle. This means that a financial agreement might be reached before the case is even brought to court.

In many cases where you are claiming compensation for personal injury, our solicitors** will be able to handle the case without it having to reach a formal court hearing. Court proceedings may be done by paperwork alone, and the procedure need not involve court presence in person.

Personal Injury Claims Going To Court

There are a few circumstances in which you would be likely to attend court in the context of a personal injury claim. If liability is in question, then you are likely to be called to explain your position to a judge. This occurs often due to a lack of evidence, or where you are partially to blame. It is vital that you speak to our Sheffield lawyers in order to establish blame and liability and the strength of your case.

You will also need to attend court if you are representing a minor under the age of 18. A court has to approve any compensation payments to a child, and when payments are made they are usually held in court funds until the child reaches adulthood.

It is also possible that you will be asked to attend court if the two parties can not agree on the amount of compensation to be paid. However, courts do not usually look kindly on this kind of disagreement and may well throw out the case, which leads to wasted time for all concerned. In all cases, you should make an appointment to speak to our solicitors** in Sheffield as soon as possible after the incident or accident has occurred, so that you can establish the best way to make your claim.

Contact our specialist Personal Injury Claims Lawyers Sheffield

Call us on 01142245242 or from you mobile 03300374280 To make an online enquiry please complete our claim form here.

*Other costs may be payable

**TAC have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

*Other costs may be payable

**TAC have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

No win no fee** arrangements are common between personal injury solicitors** and their clients and were introduced due to the cut in legal aid funding and to ensure that everyone has access to justice regardless of their financial means. There is no means test to enter into a no win no fee* arrangement and therefore anyone, regardless of their financial situation, can enter into one.

Conditional Fee Agreements

No win no fee** arrangements are formally known as Conditional Fee Agreements or CFAs. Under the terms of the no win no fee* arrangement it is only your solicitor’s costs that will be covered. Disbursements such as court fees and barrister’s fees will not be covered and should the case go to court and be unsuccessful, you will be liable for the defendant’s legal costs as these will also not be covered by the no win no fee* arrangement. Accordingly, your solicitor** will assist you in obtaining After the Event Insurance (ATE) to protect you from being liable for these costs which could be substantial.

If you would like to make a personal injury claim then you should speak to one of our personal injury solicitors** in Sheffield who will deal with your case on a no win no fee* basis. You should ensure that they are instructed within three years of the date of the accident that resulted in the injury (or three years from their 18th birthday in the case of a child). Any claim brought outside of this time will require special permission from the court and the cost of making this application is unlikely to be covered by any no win no fee* arrangement.

Contact our specialist Personal Injury Claims solicitors** Sheffield

Call us on 01142245242 To make an online enquiry please complete our claim form here.

*Other costs may be payable

**TAC have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

Contact our Specialist Injury Claim Solicitors Sheffield
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