Call our No Win, No Fee personal injury team on
0114 224 5242

Friends Legal (Marketing) Limited Complaints Procedure

All complaints, whether written or oral, must be reported to Compliance Officer of Friends Legal (Marketing) Limited in writing, by telephone, email or in person. The matter will be investigated impartially and the response will be to the client in writing.

79 Earles Meadow

Horsham

West Sussex

England

RH12 4HR
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

A client's complaint will be acknowledged in writing or by email within five business days of receipt, giving the name and job title of the individual handling the complaint, a copy of the Company's formal internal complaints procedure will also be provided.

A substantive reply will be provided within 8 weeks from receipt of the complaint. The reply will, if appropriate, offer a settlement or final response, which is expected to be acceptable to the complainant or alternatively, a holding response, which explains why it is not yet possible to resolve the complaint with indication when the company will make further contact. A copy of the ombudsman services standard explanatory leaflet will be included with this response.

Whatever the response, the complainant must also be informed that he may refer the handling of the complaint to the Financial Ombudsman Service if he is dissatisfied with the response or delay.

If the decision is made that redressing the situation is appropriate, the Company will provide the complainant with fair compensation for any acts or omissions for which it was responsible and comply with the offer of redress if the complainant accepts.

However, if the complainant rejects the offer of financial redress or an apology, an offer to redo the work or refund a fee, then the complaint needs to be forwarded to the Financial Ombudsman Service who can be contacted at the following address;

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

If the complainant is not happy with the Company's final or holding response, the complainant has up to six months to bring the complaint to the Financial Ombudsman Service.

Privacy Policy

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will be used only in accordance with this privacy policy.

 

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations) are adhered to.

 

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we Collect

We may collect the following information:

 

  • Your name
  • Contact information including email address and phone number
  • Demographic information such as postcode
  • Other information relevant to enquiries made through our site

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 

  • Internal record keeping;
  • We may use the information to improve our services;
  • Where we have clearly stated and made you aware of the fact, and where you have given your express permission, except for where we have legitimate interests in doing so, we may use your details to send you information related to our services/products through a mailing list system. This is done in accordance with the regulations named above.

 

Security and Retention of Data

We are committed to ensuring that your information is secure. For this purpose, we will not hold your personal data for any longer than is reasonable. Further, we have taken reasonable steps to protect your information against unauthorised access and against unlawful processing, accidental loss, damage and destruction. Nevertheless, any personal data submitted by you is at your own risk.

 

We will not transfer your personal details to any third party for the purpose of direct marketing without your permission. We use certain third party service providers who may have access to your personal data so that they can provide services to us. When this occurs, we have a data protection compliant contract in place with these third parties. If you provided your details through our website then Moore Legal Technology who manages our online strategy will have access to your details.

 

Use of Cookies

This website uses cookies to better understand the users’ experience while visiting the website. Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.

 

Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

 

Measuring Website Usage (Google Analytics)

We use Google Analytics software to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

 

Google Analytics stores information about:

 

  • the pages you visit
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site

 

We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data.

 

Google Analytics sets the following cookies in accordance with Google’s privacy policy:-

 

Universal Analytics

Name

Purpose

Expires

_ga

This helps us count how many people visit the site by tracking if you’ve visited before

2 years

_gid

This helps us count how many people visit the site by tracking if you’ve visited before

24 hours

_gat

Used to manage the rate at which page view requests are made

10 minutes

Google Analytics

Name

Purpose

Expires

_utma

Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to the site or to a certain page

2 years

_utmb

This works with _utmc to calculate the average length of time you spend on the site

30 minutes

_utmc

This works with _utmb to calculate when you close your browser

When you close your browser

_utmz

This tells us how you reached the site (for example from another website or a search engine)

6 months

 

 

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party antivirus software or similar applications.

 

We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party antivirus software or similar applications.

 

External Website Links & Third Parties

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the appropriate privacy policy applicable to the relevant website being used.

 

Social Media Usage

While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

 

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

 

Contact

If you have any queries in relation to the above please do not hesitate to contact us through any of the contact methods on our site.

 

Resources & Further Information

In the vast majority of cases, personal injury claims rarely reach court, as usually the opposing side’s insurance company would prefer to settle rather than risk having to shoulder the expense of a court battle. This means that a financial agreement might be reached before the case is even brought to court.

In many cases where you are claiming compensation for personal injury, our solicitors** will be able to handle the case without it having to reach a formal court hearing. Court proceedings may be done by paperwork alone, and the procedure need not involve court presence in person.

Personal Injury Claims Going To Court

There are a few circumstances in which you would be likely to attend court in the context of a personal injury claim. If liability is in question, then you are likely to be called to explain your position to a judge. This occurs often due to a lack of evidence, or where you are partially to blame. It is vital that you speak to our Sheffield lawyers in order to establish blame and liability and the strength of your case.

You will also need to attend court if you are representing a minor under the age of 18. A court has to approve any compensation payments to a child, and when payments are made they are usually held in court funds until the child reaches adulthood.

It is also possible that you will be asked to attend court if the two parties can not agree on the amount of compensation to be paid. However, courts do not usually look kindly on this kind of disagreement and may well throw out the case, which leads to wasted time for all concerned. In all cases, you should make an appointment to speak to our solicitors** in Sheffield as soon as possible after the incident or accident has occurred, so that you can establish the best way to make your claim.

Contact our specialist Personal Injury Claims Lawyers Sheffield

Call us on 01142245242 or from you mobile 03300374280 To make an online enquiry please complete our claim form here.

*Other costs may be payable

**Personal Injury Claims Sheffieldhave a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

*Other costs may be payable

**Personal Injury Claims Sheffieldhave a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

If you are looking to make a personal injury claim, but are concerned about the large legal fees that might be involved, no win, no fee might be the answer.

No win no fee** arrangements are common between personal injury solicitors** and their clients and were introduced due to the cut in legal aid funding and to ensure that everyone has access to justice regardless of their financial means. There is no means test to enter into a no win no fee* arrangement and therefore anyone, regardless of their financial situation, can enter into one. Contact our expert team here to discuss how we might help you get the compensation you deserve.

Conditional Fee Agreements

No win no fee** arrangements are formally known as Conditional Fee Agreements or CFAs. Under the terms of the no win no fee* arrangement it is only your solicitor’s costs that will be covered. Disbursements such as court fees and barrister’s fees will not be covered and should the case go to court and be unsuccessful, you will be liable for the defendant’s legal costs as these will also not be covered by the no win no fee* arrangement. Accordingly, your solicitor** will assist you in obtaining After the Event Insurance (ATE) to protect you from being liable for these costs which could be substantial.

If you would like to make a personal injury claim then you should speak to one of our personal injury solicitors** in Sheffield who will deal with your case on a no win no fee* basis. You should ensure that they are instructed within three years of the date of the accident that resulted in the injury (or three years from their 18th birthday in the case of a child). Any claim brought outside of this time will require special permission from the court and the cost of making this application is unlikely to be covered by any no win no fee* arrangement.

Contact our specialist Personal Injury Claims solicitors** Sheffield

Call us on 01142245242 To make an online enquiry please complete our claim form here.

*Other costs may be payable

**Personal Injury Claims Sheffieldhave a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

No win no fee arrangements are common between personal injury solicitors** and their clients and were introduced due to the cut in legal aid funding and to ensure that everyone has access to justice regardless of their financial means. There is no means test to enter into a no win no fee* arrangement and therefore anyone, regardless of their financial situation, can enter into one.

Conditional Fee Agreements

No win no fee arrangements are formally known as Conditional Fee Agreements or CFAs. Under the terms of the no win no fee* arrangement it is only your solicitor’s costs that will be covered. Disbursements such as court fees and barrister’s fees will not be covered and should the case go to court and be unsuccessful, you will be liable for the defendant’s legal costs as these will also not be covered by the no win no fee* arrangement. Accordingly, your solicitor** will assist you in obtaining After the Event Insurance (ATE) to protect you from being liable for these costs which could be substantial.

Contact Our Expert no win, no fee Lawyers Sheffield

If you would like to make a personal injury claim then you should speak to one of our personal injury solicitors** in Sheffield who will deal with your case on a no win no fee* basis. You should ensure that they are instructed within three years of the date of the accident that resulted in the injury (or three years from their 18th birthday in the case of a child). Any claim brought outside of this time will require special permission from the court and the cost of making this application is unlikely to be covered by any no win no fee* arrangement. Call us on 01142245242 To make an online enquiry please complete our claim form here.

Contact our Specialist Injury Claim Solicitors Sheffield
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